Client Care Coordinator
Supporting our people with honesty, integrity & empathy. Committed to making a positive difference to everyone connected to Guardian Angel Carers
We are recruiting a Client Care Coordinator to manage all aspects of future and day-to-day care delivery planning.
Guardian Angel Carers is a warm, professional home care agency supporting individuals and families across Wimbledon, Kingston and the surrounding areas. We help people remain independent at home, with compassionate home help and care at home tailored to their unique needs.
As Client Care Coordinator you will be professional, a great communicator, exceptionally well organised and calm under pressure!
Your experience will include:
Previous experience of at least two years as a home care carer
Previous experience in a supervisory or coordination position
Awareness of confidentiality procedures
Awareness of HR processes
You will be able to demonstrate:
Solid planning, scheduling and problem-solving skills
Excellent communication and customer care skills
Team player mentality
Ability to quickly develop good rapport with people
Flexible, enthusiastic and can-do attitude
Good literacy and numeracy
Organised and professional at all times
Proficient use of computer, Microsoft office suite and databases
Accurate data recording
The role will include:
Optimally allocate CareAngels based on skills, availability, experience and client needs to deliver the best quality care and support to each of our clients
Organise CareAngel rotas to minimise travel between clients and ensure guaranteed hours are allocated, where necessary
Respond efficiently to day-to-day changes in client care needs and CareAngel availability, communicating professionally to all concerned
Accurately record all changes to scheduled visits in a timely manner to ensure clear visibility and full traceability
Maintain accurate and professional written communication
Monitor all relevant aspects of the care management system
Undertake on call duties as per the office colleague rota
We will offer you:
Competitive salary (upon application)
Paid holiday and pension contributions
Paid training
Health And Social Care Diploma / NVQ funding
Career progression opportunities
If you would like any more information on our vacancies please call the recruitment line on 0203 1501 888
- Position
- Guardian Angel Carers Wimbledon & Kingston
- Locations
- Guardian Angel Carers Wimbledon & Kingston
Guardian Angel Carers Wimbledon & Kingston
Why work with us?
-
Salary & Compensation
We offer excellent rates of pay, including holiday and travel pay, a workplace pension and a six-month bonus. We also have flexible work schedules that suit you and your lifestyle. -
Cloud 9 & Benefits
Our CareAngels get free car breakdown insurance. We offer a 'sphere' bonus every six months to those who meet the criteria. We want our colleagues to know that they are appreciated. We recognise achievements with thank you gestures. We get together at fun social events including quizzes and beach walks. We love to support charity events and to fundraise, especially if it involves baking! -
Professional Development & Training
Our first-class in-house training programme will give you the tools you need to excel in your new role. This includes specialist training, CPD and our monthly 'Wings' meetings where we learn, reflect and have fun. We offer colleagues the chance to train for an NVQ in care. We love to create career progression opportunities and to see all our colleagues succeed and thrive.
Workplace & Culture
At Guardian Angel Carers, we want everyone who works with us to be able to maximise their potential and to feel valued and rewarded. Your journey begins with outstanding paid training and the support and development continues throughout your career.
Our core values are very important to us. They guide how we work, how we treat our clients and how we treat each other. We are compassionate, friendly, reliable, professional, with a real focus on quality.
If this sounds like somewhere you would thrive, then come join the team. We are expanding to support the growing number of people looking to live as independently as possible in their own home.
"Guardian Angel Carers are always committed to developing their team, and creating career opportunities. They truly care for their clients and the team. All the personal touches they deliver, going above and beyond, is why I love working for them."
Recruitment Manager
About Guardian Angel Carers
Founded by former Olympian Christina Handasyde Dick, who lived with both her Grannies growing up. She is passionate about providing the type of compassionate and professional care that she would like for her family. In 2021, Christina received an MBE for services to Home Care, particularly during the pandemic. Guardian Angel Carers now provides high quality home care services across the UK, through their friendly and reliable network of franchise business owners.